Connecting Archives - Greg Harrod https://gregharrod.com/category/connecting/ Business Coach & Strategic Communications Partner Mon, 23 Oct 2023 00:42:40 +0000 en-US hourly 1 https://wordpress.org/?v=7.1 https://gregharrod.com/wp-content/uploads/2020/04/cropped-Greg-Harrod-4985-HeadShot-High-1-32x32.jpg Connecting Archives - Greg Harrod https://gregharrod.com/category/connecting/ 32 32 175340540 CMD 039: How To Create Order From The Chaos Of Change – Rachel Berbiglia https://gregharrod.com/cmd-039-how-to-create-order-from-the-chaos-of-change-rachel-berbiglia/?utm_source=rss&utm_medium=rss&utm_campaign=cmd-039-how-to-create-order-from-the-chaos-of-change-rachel-berbiglia Thu, 02 Jun 2022 10:00:00 +0000 https://gregharrod.com/?p=5912 CMD 039: How To Create Order From The Chaos Of Change – Rachel Berbiglia Hosted by: Greg Harrod In This Episode You know going through change in an organization can be difficult. Sometimes, change can feel like complete chaos. Even if it seems like a small change, sometimes it can feel overwhelming. Your productivity plummets …

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CMD 039: How To Create Order From The Chaos Of Change – Rachel Berbiglia

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Hosted by: Greg Harrod

In This Episode

You know going through change in an organization can be difficult.

Sometimes, change can feel like complete chaos.

Even if it seems like a small change, sometimes it can feel overwhelming.

Your productivity plummets and so does your teammates’.

Here’s the good news.

You have the power to create order from the chaos of change.

This week’s guest, Rachel Berbiglia, is an expert on helping businesses manage change.

She shares her best tips on how to recover and maintain your productivity during a period of change.

Rachel also teaches you how to help your teammates do the same.

You’re going to experience change many times throughout your career.

Listen to Rachel Berbiglia so you and those you lead are prepared when the next change arrives.

Today’s Guest

Rachel Berbiglia

Rachel Berbiglia is consultant, entrepreneur, podcast host, and expert on bringing order to business operations.

Her expertise includes successful change management in organizations across a variety of industries.

In addition to her professional accomplishments, Rachel is a self-proclaimed Kansas Ambassador.

You’ll Learn

Why creating order from the chaos of change is a career superpower
The value of being able to see a high-level vision and all the details required to make that vision a reality
How to avoid a victim mindset when going through change
The basics of the change curve and its impact on your productivity
Why being “all business” is not always the best approach
How to protect your productivity and your professional reputation when going through a change
When you should consider leaving a company because of a change

3 Fundamental Career Skills from Today’s Guest

1. Prioritize well

Watch out for “fake urgency”! You must be able to separate urgent and important tasks from those that are wasting your time.
If you’re letting email drag you through the day, you’re prioritizing your time incorrectly.

2. See things from the perspective of others

It’s important to have your own point of view. And, to be able to see things from the perspective of others.
Empathy is a valuable career skill. It applies to business insights as well as human emotions.

3. Build relationships and emotional intelligence

Emotional intelligence and self-awareness are critical for building meaningful relationships.
And, solid relationships are the foundation of successful careers.

Links and Resources from this Episode

Connect with Rachel Berbiglia on LinkedIn

Learn how to manage change with Rachel’s free Change Management Curriculum

Listen to Rachel’s People Move Organizations podcast at PMOCoaching.com

Hear my conversation with Rachel on How to Lead Meetings

Discover the great state of Kansas on Rachel’s Uncovering Kansas podcast

Rate, Review, and Follow on Apple Podcasts

“Connect Mobilize Deliver is a show worth listening to.”

If that sounds like something you would say, please consider rating and reviewing the show!

This helps me reach and support more people who, just like you, want to learn to Connect people, Mobilize them for action, and Deliver results as they boost their career by mastering fundamental career skills. All while leading with kindness and confidence.

It’s quick and easy to rate and review the show on your mobile device.
  1. Click here.
  2. Scroll to the bottom.
  3. Tap to rate with 5 stars (or whatever rating you think it deserves).
  4. Select “Write a Review” and tell other potential listeners what you love about the show.

And, if you haven’t done so already, please subscribe to the podcast.

In addition to the weekly episodes, I add bonus episodes regularly. If you’re not subscribed, there’s a good chance you’ll miss them.

Subscribe Now!

Thank You

As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.

Let’s lead with kindness and confidence.

Greg

P.S. – If you’ve ever thought about starting your own podcast or online business, click here to check out the tools I use and get started today.

About the Author – Learn more about Greg

Click here to download the free guide.

How to Write a Professional Email: Make a positive impact with every email you send.

The post CMD 039: How To Create Order From The Chaos Of Change – Rachel Berbiglia appeared first on Greg Harrod.

]]> 5912 CMD 036: How To Build Community And Your Business With 3 Simple Steps – Krissy Buck https://gregharrod.com/cmd-036-how-to-build-community-and-your-business-with-3-simple-steps-krissy-buck/?utm_source=rss&utm_medium=rss&utm_campaign=cmd-036-how-to-build-community-and-your-business-with-3-simple-steps-krissy-buck Thu, 03 Mar 2022 11:00:00 +0000 https://gregharrod.com/?p=5438 CMD 036: How To Build Community And Your Business With 3 Simple Steps – Krissy Buck Hosted by: Greg Harrod In This Episode Krissy Buck knows how to build connections and community. It’s what she does best. In her personal life and her career. And, these communities lead to deeper, more meaningful relationships. Relationships with …

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CMD 036: How To Build Community And Your Business With 3 Simple Steps – Krissy Buck

Subscribe Now!

Hosted by: Greg Harrod

In This Episode

Krissy Buck knows how to build connections and community.

It’s what she does best.

In her personal life and her career.

And, these communities lead to deeper, more meaningful relationships.

Relationships with people you can serve and support.

And, they will do the same for you too.

If you’re building a business, you need these type of relationships for your business to grow.

Especially if your customers are online.

Krissy has turned the skills she’s honed for decades into a process you can follow.

In this week’s episode Krissy shares how you can build community and your business with 3 simple steps.

Today’s Guest

Krissy Buck

Krissy Buck is the Department Chair for Digital Marketing for WSU Tech.

Prior to that she served as Digital Communications Director then Chief Community Officer for QuiCC.

Krissy is also active in the Wichita, Kansas community where she serves in multiple ways including helping local, aspiring entrepreneurs as a 1 Million Cups Organizer.

You’ll Learn

How to grow you business from digital marketing expert, Krissy Buck
How to create fans of your brand by earning trust with your community
Why influencers and affiliates can help your business without making you feel sleazy
The power of community to turn your fans into your best sales team
The importance of celebrating wins. Both yours and your community members’.
Why going where your customers are is required to grow your business online

3 Simple Steps to Build Community and Your Business

1. Accept

Accept people where they are in the buying journey.

2. Seek

Seek out the influencers. The person of peace and connection in the community.

3. Go

Go where the people are. Don’t wait for customers to come to you.

Links and Resources from this Episode

Connect with Krissy Buck on LinkedIn

Listen to Krissy’s previous episode, How To Have A Rewarding Career With A 2 Year Degree – Krissy Buck

Engage with Krissy and others on Digital Marketing on Twitter using #dmkchat

Explore career building opportunities in digital marketing at WSU Tech

Listen to Krissy Buck on the Wichita Chamber Business Accelerator podcast

Rate, Review, and Follow on Apple Podcasts

“Connect Mobilize Deliver is a show worth listening to.”

If that sounds like something you would say, please consider rating and reviewing the show!

This helps me reach and support more people who, just like you, want to learn to Connect people, Mobilize them for action, and Deliver results as they boost their career by mastering fundamental career skills. All while leading with kindness and confidence.

It’s quick and easy to rate and review the show on your mobile device.
  1. Click here.
  2. Scroll to the bottom.
  3. Tap to rate with 5 stars (or whatever rating you think it deserves).
  4. Select “Write a Review” and tell other potential listeners what you love about the show.

And, if you haven’t done so already, please subscribe to the podcast.

In addition to the weekly episodes, I add bonus episodes regularly. If you’re not subscribed, there’s a good chance you’ll miss them.

Subscribe Now!

Thank You

As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.

Let’s lead with kindness and confidence.

Greg

P.S. – If you’ve ever thought about starting your own podcast or online business, click here to check out the tools I use and get started today.

About the Author – Learn more about Greg

Click here to download the free guide.

How to Write a Professional Email: Make a positive impact with every email you send.

The post CMD 036: How To Build Community And Your Business With 3 Simple Steps – Krissy Buck appeared first on Greg Harrod.

]]> 5438 CMD 031: How To Connect Mobilize and Deliver When You Love Schools – Brandt Wilson https://gregharrod.com/cmd-031-how-to-connect-mobilize-and-deliver-when-you-love-schools-brandt-wilson/?utm_source=rss&utm_medium=rss&utm_campaign=cmd-031-how-to-connect-mobilize-and-deliver-when-you-love-schools-brandt-wilson Thu, 27 Jan 2022 11:00:00 +0000 https://gregharrod.com/?p=5326 CMD 031: How To Connect Mobilize and Deliver When You Love Schools – Brandt Wilson Hosted by: Greg Harrod In This Episode You may love your career. But, do you want to have an even bigger impact on people’s lives, but you’re not sure where to start? Here’s the good news. You can help even …

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CMD 031: How To Connect Mobilize and Deliver When You Love Schools – Brandt Wilson

Subscribe Now!

Hosted by: Greg Harrod

In This Episode

You may love your career.

But, do you want to have an even bigger impact on people’s lives, but you’re not sure where to start?

Here’s the good news.

You can help even more people and getting started isn’t as hard as you think.

And, you can do it by connecting with your community. Your local schools to be specific.

Today’s guest, Brandt Wilson, of Love Schools in Wichita, Kansas shares how he is using the skills he learned in his career to connect people, mobilize them for action, and deliver results.

He shares how you can do the same thing by joining with him or learning from his example.

So, if you’re feeling a stirring within you to have an even bigger impact in the lives of others, listen to what Brandt has to say in this week’s episode.

He’s helping community business leaders change the lives of school kids and have their own lives transformed for good as they serve.

Brandt’s love for schools and his passion to make a difference will inspire and motivate you.

Today’s Guest

Brandt Wilson

Brandt Wilson is the founder of Love Schools, a non-profit organization with a worthy and compelling mission.

Love School’s goal is to connect the community to the classroom by facilitating partnerships between local organizations and local schools.

Brandt’s career has prepared him well for this role of service.

As a pastor and a community volunteer for 15 years Brandt has lived out his passion to make a positive impact on people with every opportunity he is given.

Now, Brandt continues to change lives while also serving in a full-time job with a locally owned small business.

This experience equips Brandt to connect people in various roles in the local community and help them get started helping their local schools.

You’ll Learn

The power to change employee’s lives by connecting them with their local community
Who really benefits the most when business executives join reading programs in their local schools.
(Spoiler alert: It’s not the kids!)
How to begin when you want to make a difference in local schools but don’t know where to start
The importance of persistence when mobilizing teams for action
The importance of listening well to connect with people and help meet their needs
Why experimentation is critical to finding solutions that work

3 Fundamental Career Skills from Today’s Guest

1. Be willing to make an impact

When someone gives us an opportunity to join them in service our community, how should we respond?

If we want to use our gifts to make an impact on people’s lives, a good first step is to say yes to learning more and staying curious about how we might be able to serve.

2. Be willing to ask for help in the right way

Asking for help isn’t easy. We don’t want to be told no.

But, people often say yes when they’re asked in the right way.

Helping specific people understand they are uniquely equipped to meet a specific need causes them to recognize their importance.

They’re then motivated to join you on your mission.

3. Be willing to give strategically and intentionally

Giving often means giving up something good to do something great.

We can have a much bigger impact and be more fulfilled when we are purposeful and thoughtful in giving our time, our attention, and our money.

Learn more about Love Schools on Instagram (@love_schools_wichita)

Follow Love Schools on Facebook (@Loveschoolswichita)

Connect with Brandt Wilson on LinkedIn

Email Love Schools at loveschoolswichita at gmail.com

Support the local Wichita businesses and organization that support Love Schools

Rate, Review, and Follow on Apple Podcasts

“Connect Mobilize Deliver is a show worth listening to.”

If that sounds like something you would say, please consider rating and reviewing the show!

This helps me reach and support more people who, just like you, want to learn to Connect people, Mobilize them for action, and Deliver results as they boost their career by mastering fundamental career skills. All while leading with kindness and confidence.

It’s quick and easy to rate and review the show on your mobile device.
  1. Click here.
  2. Scroll to the bottom.
  3. Tap to rate with 5 stars (or whatever rating you think it deserves).
  4. Select “Write a Review” and tell other potential listeners what you love about the show.

And, if you haven’t done so already, please subscribe to the podcast.

In addition to the weekly episodes, I add bonus episodes regularly. If you’re not subscribed, there’s a good chance you’ll miss them.

Subscribe Now!

Thank You

As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.

Let’s lead with kindness and confidence.

Greg

P.S. – If you’ve ever thought about starting your own podcast or online business, click here to check out the tools I use and get started today.

About the Author – Learn more about Greg

Click here to download the free guide.

How to Write a Professional Email: Make a positive impact with every email you send.

The post CMD 031: How To Connect Mobilize and Deliver When You Love Schools – Brandt Wilson appeared first on Greg Harrod.

]]> 5326 CMD 028: How To Help Your Team Stay Connected Through Appreciation – Dr. Paul White https://gregharrod.com/cmd-028-how-to-help-your-team-stay-connected-through-appreciation-dr-paul-white/?utm_source=rss&utm_medium=rss&utm_campaign=cmd-028-how-to-help-your-team-stay-connected-through-appreciation-dr-paul-white Thu, 06 Jan 2022 11:30:00 +0000 https://gregharrod.com/?p=5257 CMD 028: How To Help Your Team Stay Connected Through Appreciation – Dr. Paul White Hosted by: Greg Harrod In This Episode Disconnected. Isolated. Separated. Who do those words describe? Unfortunately, many workers today would use those harsh adjectives to capture how they feel. That’s true now more than ever. With more and more people …

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CMD 028: How To Help Your Team Stay Connected Through Appreciation – Dr. Paul White

Subscribe Now!

Hosted by: Greg Harrod

In This Episode

Disconnected. Isolated. Separated.

Who do those words describe?

Unfortunately, many workers today would use those harsh adjectives to capture how they feel.

That’s true now more than ever.

With more and more people working remotely or in a hybrid model, it’s hard for leaders to stay connected with their teams.

And, even harder for team members to stay connected with one another.

Thankfully, today’s guest has a proven solution.

Showing appreciation, using the appropriate language of appreciation for each coworker, will help your team stay connected.

Dr. Paul White, best selling author and psychologist, has done the research and he’s an expert.

Dr. White shares in this episode what he’s learned from data gathered from hundreds of thousands of employees working in companies of various sizes in all types of industries.

In this conversation you’ll get practical strategies and techniques you can apply with your team to help them stay connected.

And, they’re all based on the power of showing appreciation.

Today’s Guest

Dr. Paul White

Dr. Paul White is a psychologist, author, speaker, and consultant who makes work relationships work.

Dr. White is the coauthor of four books including, The 5 Languages of Appreciation in the Workplace, written with Dr. Gary Chapman (author of the #1 NY Times bestseller, The 5 Love Languages), which has sold over 400,000 copies.

Based on their extensive research and expertise, Dr. White and Dr. Chapman have developed a unique way for organizations to motivate employees that leads to increased job satisfaction, higher employee performance, and enhanced levels of trust.

His latest book is Making Things Right at Work: Increase Teamwork, Resolve Conflict, and Build Trust.

In this book, you’ll learn:

  • How to discern the causes of workplace conflict
  • How to avoid unnecessary disputes
  • How to repair relationships when you’ve messed up
  • How to let go of past hurts and rebuild trust

Dr. White has also written articles for and been interviewed by Bloomberg’s Business Week, CNN/Fortune.com, Entrepreneur.com, Fast Company, FoxBusiness.com, Huffington Post LIVE, U.S. News and World Report, and Yahoo! Finance.

As a speaker and trainer, Dr. White has taught around the world.

His expertise has been requested by Microsoft, Miller Coors, NASA, the Million Dollar Round Table, ExxonMobil, the Milken Institute, DIRECTV, the Salvation Army, Princeton University, Dartmouth College, Napa Valley Community Foundation, Rockefeller Philanthropy Advisors, Compassion International, over 725 universities and colleges, and numerous other national organizations.

You’ll Learn

Why showing authentic appreciation delivers better results than traditional recognition programs
How people who are working remotely want to be shown appreciation
What younger employees really want from organizations and you as a leader
How to keep remote and hybrid workers connected using a 3-step process
The right way to build trust as a leader by letting people get to know you. And, an easy trick to get started.
Why appreciation and connection is important for everyone, even “tough guys” and “tough gals”

3 Fundamental Career Skills from Today’s Guest

1. Perseverance

“Overnight success” doesn’t happen overnight.

Be diligent and consistent in pursuing your goals and dreams.

And, don’t give up.

2. Listen to your clients

Pay attention to those you are seeking to serve in your business.

Listen to what needs they have, what pain points aren’t being addressed.

This will give you insight to determine how to best help your customers. And, grow your career and business in the process.

3. Focus on serving your clients

Focus less on making money or being profitable.

If you serve your clients well, by providing either a good quality product or service, they’re going to pay you for it.

Keep your fixed costs low so you have more flexibility to serve your customers well. Especially during economic downturns.

Links and Resources from this Episode

Learn more about Dr. White and his work on his website (AppreciationAtWork.com)

Connect with Dr. White on LinkedIn or follow him on Twitter (@drpaulwhite)

Rate, Review, and Follow on Apple Podcasts

“Connect Mobilize Deliver is a show worth listening to.”

If that sounds like something you would say, please consider rating and reviewing the show!

This helps me reach and support more people who, just like you, want to learn to Connect people, Mobilize them for action, and Deliver results as they boost their career by mastering fundamental career skills. All while leading with kindness and confidence.

It’s quick and easy to rate and review the show on your mobile device.
  1. Click here.
  2. Scroll to the bottom.
  3. Tap to rate with 5 stars (or whatever rating you think it deserves).
  4. Select “Write a Review” and tell other potential listeners what you love about the show.

And, if you haven’t done so already, please subscribe to the podcast.

In addition to the weekly episodes, I add bonus episodes regularly. If you’re not subscribed, there’s a good chance you’ll miss them.

Subscribe Now!

Thank You

As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.

Let’s lead with kindness and confidence.

Greg

P.S. – If you’ve ever thought about starting your own podcast or online business, click here to check out the tools I use and get started today.

About the Author – Learn more about Greg

Click here to download the free guide.

How to Write a Professional Email: Make a positive impact with every email you send.

The post CMD 028: How To Help Your Team Stay Connected Through Appreciation – Dr. Paul White appeared first on Greg Harrod.

]]> 5257 CMD 019: How To Have A Rewarding Career With A 2 Year Degree – Krissy Buck https://gregharrod.com/cmd-019-how-to-have-a-rewarding-career-with-a-2-year-degree-krissy-buck/?utm_source=rss&utm_medium=rss&utm_campaign=cmd-019-how-to-have-a-rewarding-career-with-a-2-year-degree-krissy-buck Thu, 04 Nov 2021 10:30:00 +0000 https://gregharrod.com/?p=5004 CMD 019: How To Have A Rewarding Career With A 2 Year Degree – Krissy Buck Hosted by: Greg Harrod In This Episode Krissy Buck built a rewarding, and highly successful career in digital marketing travelling the world while having just a two-year degree. If you’ve been discouraged when others have told you a four-year …

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CMD 019: How To Have A Rewarding Career With A 2 Year Degree – Krissy Buck

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Hosted by: Greg Harrod

In This Episode

Krissy Buck built a rewarding, and highly successful career in digital marketing travelling the world while having just a two-year degree.

If you’ve been discouraged when others have told you a four-year degree is required to be successful, Krissy’s story will encourage and motivate you.

She’s been an entrepreneur, helped build a startup technology company, and taught others how to achieve success through careers in digital marketing. And, she’s done even more.

Each of us has a unique career journey. Some of us will have advanced degrees. Others will have no college education.

Krissy has demonstrated how to be successful with no formal training as well as with a two-year associates degree. Now she is pivoting and continuing her education so she can help even more people be successful through digital marketing.

Her work history that took her around the world and then back home is fascinating and inspiring to me.

Check out this week’s episode and see if you agree.

Today’s Guest

Krissy Buck

Krissy Buck is the Department Chair for Digital Marketing for WSU Tech.

Prior to that she served as Digital Communications Director then Chief Community Officer for QuiCC.

Krissy is also active in the Wichita, Kansas community where she serves in multiple ways including helping local, aspiring entrepreneurs as a 1 Million Cups Organizer.

You’ll Learn

How to build a powerful, global career network (and lasting friendships) through digital marketing
The power of community to produce amazing growth for startup companies
What Millennials and Gen X workers value when building their careers
How digital marketing can enable a digital nomad lifestyle with multiple income streams and freedom that doesn’t come with a 9 to 5 job
Why having a bachelor’s degree is still important to get an interview
The importance of a strong network of authentic relationships to get a job
The value of taking risks to learn failure is beneficial and beautiful
Why you should not give in to Imposter Syndrome
How professionals can build their career skills at WSU Tech, a part of the Wichita State University network

3 Fundamental Career Skills from Today’s Guest

1. Build your network

Seek and nurture strong, authentic relationships. The people you know, and those who know you, are critical to building your career.

As your career path changes and you pivot to try new things your network of meaningful connections will be invaluable to your success.

2. Always be learning

Humble yourself and learn from other people. Also learn from any resource you can find.

Always be looking for and learning about the next thing.

3. Be disruptive

You don’t have to be loud. You just have to be different.

Find ways to stand out from the crowd.

Links and Resources from this Episode

Connect with Krissy Buck on LinkedIn

Engage with Krissy and others on Digital Marketing on Twitter using #dmkchat

Explore career building opportunities in digital marketing at WSU Tech

Listen to Krissy Buck on the Wichita Chamber Business Accelerator podcast

Listen to the story of Quicc with founders Jason Toevs and Mike Mathia on the Wichita Chamber Business Accelerator podcast

Learn more about Quicc video captioning and search tool

Try Mel Robbin’s 5 Second Rule

Rate, Review, and Follow on Apple Podcasts

“Connect Mobilize Deliver is a show worth listening to.”

If that sounds like something you would say, please consider rating and reviewing the show!

This helps me reach and support more people who, just like you, want to learn to Connect people, Mobilize them for action, and Deliver results as they boost their career by mastering fundamental career skills. All while leading with kindness and confidence.

It’s quick and easy to rate and review the show on your mobile device.
  1. Click here.
  2. Scroll to the bottom.
  3. Tap to rate with 5 stars (or whatever rating you think it deserves).
  4. Select “Write a Review” and tell other potential listeners what you love about the show.

And, if you haven’t done so already, please subscribe to the podcast.

In addition to the weekly episodes, I add bonus episodes regularly. If you’re not subscribed, there’s a good chance you’ll miss them.

Subscribe Now!

Thank You

As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.

Let’s lead with kindness and confidence.

Greg

P.S. – If you’ve ever thought about starting your own podcast or online business, click here to check out the tools I use and get started today.

About the Author – Learn more about Greg

Click here to download the free guide.

How to Write a Professional Email: Make a positive impact with every email you send.

The post CMD 019: How To Have A Rewarding Career With A 2 Year Degree – Krissy Buck appeared first on Greg Harrod.

]]> 5004 CMD 016: How To Connect, Mobilize, And Deliver With Your Team – Part 1 https://gregharrod.com/cmd-016-how-to-connect-mobilize-and-deliver-with-your-team-part-1/?utm_source=rss&utm_medium=rss&utm_campaign=cmd-016-how-to-connect-mobilize-and-deliver-with-your-team-part-1 Thu, 14 Oct 2021 10:00:00 +0000 https://gregharrod.com/?p=4951 CMD 016: How To Connect, Mobilize, And Deliver With Your Team – Part 1 Hosted by: Greg Harrod In This Episode If you’re new to this podcast and my blog, you may be wondering about the title, “Connect Mobilize Deliver”. You know it’s about connecting people, mobilizing them for action, and delivering results. But, why …

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CMD 016: How To Connect, Mobilize, And Deliver With Your Team – Part 1

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Hosted by: Greg Harrod

In This Episode

If you’re new to this podcast and my blog, you may be wondering about the title, “Connect Mobilize Deliver”.

You know it’s about connecting people, mobilizing them for action, and delivering results. But, why are those three words the foundation to my approach to leadership?

In this two-part series, I’ll explain why I use a framework of Connect Mobilize Deliver when leading teams.

And, I’ll share some super simple techniques you can use so you’ll know how to connect, mobilize, and deliver with your team.

Like most of the leadership wisdom I share, it’s basic and fundamental. Because I believe consistently practicing and applying fundamental career skills will bring you success as a leader.

I covered some of this content in previous blogs posts but you can hear me go deeper in these episodes. The links to those posts are below.

This episode is part 1 and I give a summary of each step in the Connect Mobilize Deliver framework. Then I dive deep on the topic of connecting.

You’ll get two fast, easy, and practical techniques you can use today to positively impact people’s lives as you connect them with one another.

You’ll Learn

Why I’m convinced the Connect Mobilize Deliver framework is critical for leading with kindness and confidence
Two proven techniques to connect members of your team in two minutes or less
How to help your teammates be less lonely
A powerful tool for starting conversations even if you think you’re not good at it
How to stop wasting precious opportunities to strengthen your team during time you usually let slip away
Why people are longing for leaders who connect with them and help them connect with other people

3 Fundamental Career Skills Related to Today’s Episode

1. Listening

Listening intently and paying attention even during casual conversations will make you a better leader. You’ll be more equipped to connect people when you know things about them that they share during normal conversations.

2. Starting conversations

Prompting conversations with or between your teammates doesn’t have to be hard. Try some of the techniques on the website listed below. The casual discussions you start may lead to deep and lasting relationships between your colleagues.

3. Being intentional with your time

If you’re thoughtful and purposeful about how you spend your time, you can make a positive difference in the lives of your teammates during time that is often wasted.

For example, by asking intentional questions to connect people as you’re gathering for a meeting or video call, you can strengthen your team. And not just talk about the weather… again.

Links and Resources from this Episode

Previous blog posts with similar content:

Learn how to start a conversation on the website, Conversations Starters World

The article, Most Americans Are Lonely, And Our Workplace Culture May Not Be Helping

Rate, Review, and Follow on Apple Podcasts

“Connect Mobilize Deliver is a show worth listening to.”

If that sounds like something you would say, please consider rating and reviewing the show!

This helps me reach and support more people who, just like you, want to learn to Connect people, Mobilize them for action, and Deliver results as they boost their career by mastering fundamental career skills. All while leading with kindness and confidence.

It’s quick and easy to rate and review the show on your mobile device.
  1. Click here.
  2. Scroll to the bottom.
  3. Tap to rate with 5 stars (or whatever rating you think it deserves).
  4. Select “Write a Review” and tell other potential listeners what you love about the show.

And, if you haven’t done so already, please subscribe to the podcast.

In addition to the weekly episodes, I add bonus episodes regularly. If you’re not subscribed, there’s a good chance you’ll miss them.

Subscribe Now!

Thank You

As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.

Let’s lead with kindness and confidence.

Greg

P.S. – If you’ve ever thought about starting your own podcast or online business, click here to check out the tools I use and get started today.

About the Author – Learn more about Greg

Click here to download the free guide.

How to Write a Professional Email: Make a positive impact with every email you send.

The post CMD 016: How To Connect, Mobilize, And Deliver With Your Team – Part 1 appeared first on Greg Harrod.

]]> 4951 CMD 013: How To Lead When You Don’t Fit In, with Shannon Johnston https://gregharrod.com/cmd-013-how-to-lead-when-you-dont-fit-in-with-shannon-johnston/?utm_source=rss&utm_medium=rss&utm_campaign=cmd-013-how-to-lead-when-you-dont-fit-in-with-shannon-johnston Thu, 23 Sep 2021 10:30:00 +0000 https://gregharrod.com/?p=4888 CMD 013: How To Lead When You Don’t Fit In, with Shannon Johnston Hosted by: Greg Harrod In This Episode Do you feel like you don’t quite fit in? Maybe it’s in your workplace or even in your family. But, you’re just not what other people are expecting you to be. This may discourage you …

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CMD 013: How To Lead When You Don’t Fit In, with Shannon Johnston

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Hosted by: Greg Harrod

In This Episode

Do you feel like you don’t quite fit in? Maybe it’s in your workplace or even in your family. But, you’re just not what other people are expecting you to be.

This may discourage you at times as you strive to build your career and be a successful leader. If it does, this episode will be an encouragement to you.

Visual artist, professor, and experienced leader, Shannon Johnston, returns to talk about how to lead when you don’t fit in.

And, she’s got the credibility from being a successful leader while rarely fitting in throughout her life and career.

From military bases to mission fields, academia, and the contemporary art culture, Shannon just doesn’t fit the stereotypes.

But, as she explains this has been a benefit to her and to the teams she’s built and led. And, her uniqueness has been especially encouraging and helpful to other team members who also aren’t like the other people in the group.

Today’s Guest

Shannon Johnston

In addition to being an artist, Shannon Johnston identifies as a daughter, sister, friend, introvert, teacher, student, feminist, collector, maker, consumer, and nail-biter. All of this informs her creative practice.

It is engagement within and reflection upon community, both large and small, that ground Johnston’s practice. Repetition, generosity, and regeneration drive her making. Collection that borders compulsion builds her palette and ritual forms her process.

Shannon holds a Masters of Fine Arts in Painting from Wichita State University. She currently lives in Wichita, KS with her husband where she is Assistant Professor of Art and Director of Steckline Gallery at Newman University.

You’ll Learn

How to lead when you don’t fit in, regardless of your situation and environment
The benefits not fitting in can bring to your career and your life
How being a homeschooled middle child in a military family prepared Shannon for a successful career as an artist and a leader
The power of being different and honoring our differences and the differences of our teammates
How being the “odd ball out” puts you in a position of power and privilege to connect other people

3 Fundamental Career Skills from Today’s Guest

1. Honor the differences

Find the thing that makes you different and the thing that makes someone else different. Embrace both of those and see it as a learning opportunity.

2. Get comfortable being uncomfortable

This has been said before, but it’s worth repeating because it takes practice to get comfortable being uncomfortable. Don’t walk away from uncomfortable situations.

Leading people is going to make every leader uncomfortable at some point.

3. Recognize the power of being different

Being the “odd ball out” is a position of privilege and power. As the person who is not quite like everyone else, you are uniquely positioned to serve as a bridge to connect people.

Links and Resources from this Episode

Shannon Johnston’s website (with more photos from The Scarf Project).

Shannon is @Shannie2345 on Instagram.

Shannon Johnston on LinkedIn.

Connect Mobilize Deliver episode 3: Connecting Through A Weird Piece Of Art, with Shannon Johnston

Rate, Review, and Follow on Apple Podcasts

“Connect Mobilize Deliver is a show worth listening to.”

If that sounds like something you would say, please consider rating and reviewing the show!

This helps me reach and support more people who, just like you, want to learn to Connect people, Mobilize them for action, and Deliver results as they boost their career by mastering fundamental career skills. All while leading with kindness and confidence.

It’s quick and easy to rate and review the show on your mobile device.
  1. Click here.
  2. Scroll to the bottom.
  3. Tap to rate with 5 stars (or whatever rating you think it deserves).
  4. Select “Write a Review” and tell other potential listeners what you love about the show.

And, if you haven’t done so already, please subscribe to the podcast.

In addition to the weekly episodes, I add bonus episodes regularly. If you’re not subscribed, there’s a good chance you’ll miss them.

Subscribe Now!

Thank You

As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.

Let’s lead with kindness and confidence.

Greg

P.S. – If you’ve ever thought about starting your own podcast or online business, click here to check out the tools I use and get started today.

About the Author – Learn more about Greg

Click here to download the free guide.

How to Write a Professional Email: Make a positive impact with every email you send.

The post CMD 013: How To Lead When You Don’t Fit In, with Shannon Johnston appeared first on Greg Harrod.

]]> 4888 CMD 012: How To Build A Successful Career By Creating Community, with Arielle Nissenblatt https://gregharrod.com/cmd-012-how-to-build-a-successful-career-by-creating-community-with-arielle-nissenblatt/?utm_source=rss&utm_medium=rss&utm_campaign=cmd-012-how-to-build-a-successful-career-by-creating-community-with-arielle-nissenblatt Thu, 16 Sep 2021 10:00:00 +0000 https://gregharrod.com/?p=4858 CMD 012: How To Build A Successful Career By Creating Community, with Arielle Nissenblatt Hosted by: Greg Harrod In This Episode Is community important to you? Do you value being connected with people who are committed to a common purpose? If like me, your answer to both of these questions is “yes”, you’ll want to …

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]]>

CMD 012: How To Build A Successful Career By Creating Community, with Arielle Nissenblatt

Subscribe Now!

Hosted by: Greg Harrod

In This Episode

Is community important to you? Do you value being connected with people who are committed to a common purpose?

If like me, your answer to both of these questions is “yes”, you’ll want to listen to this episode.

Arielle Nissenblatt joins me to share her advice on how to build a successful career by building community. She knows what she’s talking about because she’s done exactly that throughout her personal and professional life.

In fact, that’s how Arielle and I met. She personally contacted me to see if I would be interested in joining the customer community groups for SquadCast, the remote recording studio software I use to create the Connect Mobilize Deliver podcast.

Arielle is the Community Manager for SquadCast and is an expert at connecting people and helping them feel welcome and important.

That has been my experience with every interaction I’ve had with Arielle. She’s made me feel valued and like I belong.

And, I think you may just feel the same way as you listen along with our conversation.

Today’s Guest

Arielle Nissenblatt

Arielle Nissenblatt is Community Manager at SquadCast. She is also the founder and head curator of Earbuds Podcast Collective, co-creator of Outlier PodFest, and a member of Podcast Taxonomy.

In other words, Arielle is a powerful, influential voice in the podcasting community.

Arielle combines her passion for people and podcasting to make a positive impact in the podcasting industry and the world in general through her work.

You’ll Learn

The power of our upbringing and family experiences in shaping our passions and our career paths
Why podcasting, like so many other industries, needs to continue to improve in diversity, equity, and inclusion
How Arielle’s confrontation of the founders of SquadCast led to her role as Community Manager for the company
The benefit of accepting correction and admitting (then fixing) your mistakes when you’re called out
How SquadCast turned a PR mistake into a positive for recruiting and company image
The key to building community as a company
Why every company should focus on building community to engage and serve their customers

3 Fundamental Career Skills from Today’s Guest

1. Give what you want to get

Invest what you would like to receive. As often as you can, say yes to meeting with others who need your support and advice.

Be generous and help others be successful without expecting anything in return.

And, generally you will find you actually receive much more benefit than you provide when you take this approach.

2. Ask for what you want

Be bold in making requests. Being assertive can boost your career and connect you with new opportunities.

Have the courage to ask for a stretch assignment in your job or take the initiative to talk with people you find interesting.

3. Speak up to address issues

Saying something when you observe inappropriate behavior and uncomfortable issues will set you apart as a leader.

Most people will talk about things they know are wrong. But, they will only have the conversations with their teammates in private. They won’t say anything publicly or directly to those involved.

Being courageous and tactfully confronting those who need to be corrected or informed of their blind spots is a highly valuable career skill.

And, you will likely find when you take a stand that others will support you. Often those you call out will appreciate what you have to say.

Links and Resources from this Episode

Try SquadCast.fm for easy, high-quality remote and in-person recording [Note: this is an affiliate link to support the Connect Mobilize Deliver podcast]

Follow Arielle Nissenblatt on Twitter

Connect with her on LinkedIn

Discover new podcasts on almost any topic on the Earbuds Podcast Collective website

Rate, Review, and Follow on Apple Podcasts

“Connect Mobilize Deliver is a show worth listening to.”

If that sounds like something you would say, please consider rating and reviewing the show!

This helps me reach and support more people who, just like you, want to learn to Connect people, Mobilize them for action, and Deliver results as they boost their career by mastering fundamental career skills. All while leading with kindness and confidence.

It’s quick and easy to rate and review the show on your mobile device.
  1. Click here.
  2. Scroll to the bottom.
  3. Tap to rate with 5 stars (or whatever rating you think it deserves).
  4. Select “Write a Review” and tell other potential listeners what you love about the show.

And, if you haven’t done so already, please subscribe to the podcast.

In addition to the weekly episodes, I add bonus episodes regularly. If you’re not subscribed, there’s a good chance you’ll miss them.

Subscribe Now!

Thank You

As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.

Let’s lead with kindness and confidence.

Greg

P.S. – If you’ve ever thought about starting your own podcast or online business, click here to check out the tools I use and get started today.

About the Author – Learn more about Greg

Click here to download the free guide.

How to Write a Professional Email: Make a positive impact with every email you send.

The post CMD 012: How To Build A Successful Career By Creating Community, with Arielle Nissenblatt appeared first on Greg Harrod.

]]> 4858 CMD 011: How To Build Your Career By Connecting With Customers, with Chet Sears https://gregharrod.com/cmd-011-how-to-build-your-career-by-connecting-with-customers-with-chet-sears/?utm_source=rss&utm_medium=rss&utm_campaign=cmd-011-how-to-build-your-career-by-connecting-with-customers-with-chet-sears Thu, 09 Sep 2021 10:30:00 +0000 https://gregharrod.com/?p=4847 CMD 011: How To Build Your Career By Connecting With Customers, with Chet Sears Hosted by: Greg Harrod In This Episode I have the privilege of having another conversation with my good friend, Chet Sears. You will remember Chet from Episode 2, where he taught us How to Lead Boldly. In this episode, Chet shares …

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CMD 011: How To Build Your Career By Connecting With Customers, with Chet Sears

Subscribe Now!

Hosted by: Greg Harrod

In This Episode

I have the privilege of having another conversation with my good friend, Chet Sears. You will remember Chet from Episode 2, where he taught us How to Lead Boldly.

In this episode, Chet shares his wisdom on building a career by connecting with customers. He’s done that successfully for over two decades and is an expert in this area.

Today’s Guest

Chet Sears

Chet Sears is my long time friend and former coworker. He has successfully led Quality and Customer Experience organizations for major corporations in high profile, high pressure positions. His approach of seeking to understand the customer and starting where they are has set him apart as a leader.

Chet has developed the skill of being transparent and acknowledging the truth when others might not have the courage to admit shortcomings. This honesty and humility has earned him and the organizations he represents the respect of some of the most demanding customers.

He currently serves on the board of the Wichita, Kansas chapter of Habitat for Humanity and is the co-host of the Hardheaded podcast.

You’ll Learn

The story of how Chet started a new role by becoming an instant target for criticism in front of a hotel ballroom full of upset customers. And how he earned their respect.
The power of listening to customers and seeking to understand their position
How “starting where they are” can transform your career and your empathy with customers
Why truth is the greatest currency we have
The benefit of transparency in building trust with your customers by being vulnerable and transparent
How what you do as a leader can transform the reputation of your company

3 Fundamental Career Skills from Today’s Guest

1. Be energetic

Bring energy and enthusiasm to the conversations you have with customers and with coworkers.

2. Be a peacemaker

Don’t gossip. Don’t talk bad about your teammates behind their backs. Deal with issues directly and support the people on your team even when they’re not around.

3. Be a visionary

Provide a reason for your team to be excited and energetic. Communicate your vision in multiple ways and live it out. People will get behind you as a leader and follow with enthusiasm.

Links and Resources from this Episode

The Kansas Leadership Center website.

The book, Your Leadership Edge: Lead Anytime, Anywhere.

Chet Sears on LinkedIn.

Hardheaded podcast website.

Rate, Review, and Follow on Apple Podcasts

“Connect Mobilize Deliver is a show worth listening to.”

If that sounds like something you would say, please consider rating and reviewing the show!

This helps me reach and support more people who, just like you, want to learn to Connect people, Mobilize them for action, and Deliver results as they boost their career by mastering fundamental career skills. All while leading with kindness and confidence.

It’s quick and easy to rate and review the show on your mobile device.
  1. Click here.
  2. Scroll to the bottom.
  3. Tap to rate with 5 stars (or whatever rating you think it deserves).
  4. Select “Write a Review” and tell other potential listeners what you love about the show.

And, if you haven’t done so already, please subscribe to the podcast.

In addition to the weekly episodes, I add bonus episodes regularly. If you’re not subscribed, there’s a good chance you’ll miss them.

Subscribe Now!

Thank You

As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.

Let’s lead with kindness and confidence.

Greg

P.S. – If you’ve ever thought about starting your own podcast or online business, click here to check out the tools I use and get started today.

About the Author – Learn more about Greg

Click here to download the free guide.

How to Write a Professional Email: Make a positive impact with every email you send.

The post CMD 011: How To Build Your Career By Connecting With Customers, with Chet Sears appeared first on Greg Harrod.

]]> 4847 Are You Above Or Below The Line? How To Know And What To Do About It. https://gregharrod.com/are-you-above-or-below-the-line-how-to-know-and-what-to-do-about-it/?utm_source=rss&utm_medium=rss&utm_campaign=are-you-above-or-below-the-line-how-to-know-and-what-to-do-about-it Sun, 28 Mar 2021 22:25:36 +0000 https://gregharrod.com/?p=3104 What is this line I hear people talking about? And, how do I know if I’m above it or below it? I’m sure many people in my organization have asked themselves questions like this over the past couple of years. And, now, you’re probably asking yourself the same question. I don’t want to keep you …

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]]> What is this line I hear people talking about? And, how do I know if I’m above it or below it?

I’m sure many people in my organization have asked themselves questions like this over the past couple of years. And, now, you’re probably asking yourself the same question.

I don’t want to keep you in suspense or waste your time so I’m going to answer your questions with the three minute video that introduced me to the concept of being above or below the line.

It’s had a powerful impact on me personally and on many of my coworkers.

Take a look.

Locating Yourself- A Key to Conscious Leadership

This video by the Conscious Leadership Group is the reason my coworkers and I began talking about “the line” and whether we were above it and below it.

The video itself provides tremendous value as evidenced by its one million plus views.

So, if you need to move on with your day and start applying the wisdom you gained from watching the clip, no worries. I hope introducing or reintroducing you to this important message through this post helped you. I’m happy to know you read this far and watched the video.

But, if you’d like to hear a bit more about my personal experience with the concept and learn some tips to move you and your team from below to above the line, I’d love to have you keep reading.

I want to explain how this video made its way out of my fading memory and into a blog post with a “random inquiry” in an email from a coworker.

Before I tell you about that email, first let me give you the background so the story will make more sense.

My history with this video

A couple of years before I received my coworker’s email, I had the privilege of leading training on fundamental career skills as a part of an organizational health initiative.

I co-led workshops with a coworker and really close friend. This experience was a highlight of my career in many ways.

We trained business leaders who served in a range of levels in the company.

Vice Presidents. Individual contributors. Executive Directors. Managers. Our group was diverse in a variety of ways and almost everyone was highly engaged.

The training content was solid and my co-leader is an outstanding presenter and facilitator. I did my best too and somehow managed to not mess anything up too bad.

We had a blast.

And, if you were to judge the effectiveness of the training by how well the content stuck with the participants, it was a success.

And, I knew it stuck with us because of the words we used.

An addition to our vocabulary

As more and more people took the training, we began to hear certain words and phrases being used. New terms from the training material became common in normal conversations.

One of those terms was “the line.” And, with “the line” came a reference to a person’s location with respect to the line. Were they below it or above it?

We picked up that phrase from the video you just watched. It was part of our training.

The common vocabulary was encouraging. It brought a unity and standard we hadn’t had before.

But, sadly, things changed with time.

Things change

If you’ve been alive long enough to be reading this blog, you know change is constant.

Things are always changing. New terms move in and out of our vocabulary. People leave an organization and new folks who haven’t had the same training join. As a result, phrases can be common for a period and then drop out of use.

That was the situation with “above and below the line” when I received the email from my coworker.

My coworker’s email

Here’s a paraphrase of the email my coworker sent me.

A couple of years back, during the 2-day training workshops you led, I remember you guys walking through a slide or two on something I found particularly resonating. The concept had to do with emotional intelligence and I believe the terminology was along the lines of “being above or below the line.”

I have memories of there being a specific visual or clip that felt very applicable at the time.

Is that ringing any bells? If you still have the material, could you please share it with me?

My response

What was my response to this email?

Well, of course I was immediately offended that this person didn’t retain 100% of the material my colleague and I presented during a 2-day course two years ago.

Not really. In fact, my response was a bit like his.

I hadn’t used the phrase “above or below the line” for quite some time myself. And, I couldn’t remember the details of the concept either.

Unfortunately, it wasn’t just the student who didn’t remember all the content of the lessons. As a teacher, I had forgotten important material that had powerfully impacted me personally as well.

Clearly, it was time for a refresher for my coworker and for me.

And, it was time for me to write this blog post so the benefit might extend beyond just my coworker and me.

Why I decided to share this video

As soon I read the email from my coworker, I dug out my leader’s guide for the workshops. The video clip he was remembering was included in a section on having Courageous Conversations.

And, thankfully, I discovered this video was publicly available on YouTube so I could include it here in this post. It has just over a million views at this point.

A million people is a lot of people. And, you may be one of those one million people who have already seen it.

So, why am I sharing here what you could just go see on YouTube yourself?

Because I want to draw your attention to it. Even if you’ve seen it many, many times like I have, I want you to see it again.

The message in this video can positively change your outlook on life. And, it can change the culture of your organization. Like it did ours.

And, as my coworker and I were reminded, we need to regularly review any content we found particularly meaningful and inspiring at one point in time. Because we can too easily forget.

Additionally, if we want to help others be successful, we need to be constantly sharing beneficial material with those who weren’t there with us when we were trained.

That’s part of the backstory behind how this post came to be. But, there’s more to it for me personally.

Below the line is familiar territory

I don’t know about you, but the words used to describe being below the line hit a little too close to home. They made me more than a little uncomfortable.

I struggle to be above the line

Not all of the below the line attitudes and behaviors describe me, but I struggle with certain ones regularly.

For example, the concept of scarcity and the belief that there are not enough resources of various types available is a mindset I battle. So, this section of the sketch got my attention.

Perhaps other areas were more applicable for you.

I’m sure we are not alone in finding areas below the line that are too familiar. Because, as the video says, we as humans are hardwired to go below the line. We are designed to protect ourselves from threats.

The truth is everyone finds themselves below the line at some point.

We all struggle with being and staying above the line.

The struggle is real

And, when say struggle, I don’t mean a little bit.

In my experience, we all have to be aware of and continually fight against the downward pull of the below-the-line forces.

I know I do.

To be more accurate, I guess I don’t have to resist the negative, downward pull of the attitudes of the below the line mindset. But, I choose to. (Well, most of the time anyway.)

I choose to exert energy and mental effort to stay above the line because I want to be a better leader. I want to be more effective in my career.

There’s more to it than my career though. I also want to be a better leader in my community, in my church. And, I want to improve as a husband, a dad, a friend, and in every relational role I have.

I want to be a better person who is above the line more than below it.

I have to be honest, though. The struggle for me is real and strong.

Like gravity. And my coffee.

Gravity and coffee

The illustration places the negative mindset on the bottom instead of on the top of the line. As an engineer, this immediately makes me think of gravity.

If we stop exerting energy to hold an object up, if we let go of a coffee cup for instance, it doesn’t stay where it is. And, it doesn’t float higher into the air. It immediately drops to the earth. And, a dropped coffee mug probably breaks and spills precious coffee.

If a good cup of java crashing to the floor doesn’t highlight the potentially devastating effects of not putting in the work to stay above the line, I don’t know what will.

Spilled coffee is not something to be taken lightly.

Seriously, we don’t want to be below the line, but it’s hard not to get sucked down there and not be able to escape.

So, how can we get above the line and help others do the same?

How to get above the line

Here are a few tips to help you get from below the line to above the line. And, these techniques will equip you to lead your team in this upward transition too.

Knowing where we are

The video emphasizes this important step.

We must know our location. Are we, at any point in time, below the line or above it?

The first, and most important step, to get above the line is to realize we are below it.

But, then what?

Be curious

This section of the illustration triggered me to think of valuable learning I’ve received recently from Michael Bungay Stanier and the team at Box of Crayons.

If you read my posts regularly, you probably recognized the word “curiosity” and made the same connection.

My posts, “How To Ask Powerful Questions – Getting Started” and “Unlock Your Team’s Creativity With How Might We Questions” were built on the concepts of leading through curiosity and asking questions.

I’m going to follow this direction again as we consider how we might help ourselves and those on our team to be above the line.

More useful techniques from The Advice Trap

In the posts I referenced earlier, I shared what I consider to be highly valuable leadership wisdom from Michael Bungay Stanier’s book, “The Advice Trap: Be Humble, Stay Curious, & Change the Way You Lead Forever.”

This book also gives a technique for creating an environment to coax and encourage our teammates to move from below the line to above the line.

Stanier affirms the idea from the video that people are hardwired to instinctively act to protect ourselves from real or perceived danger. And, he introduces “a way of understanding and manipulating the neuroscience of engagement” with a technique he calls TERA.

He describes TERA as an acronym for the four drivers that a brain weighs to determine if a situation is safe or not. I’ll get to those four factors in a moment. But, first I want to share what he wrote.

When the TERA Quotient is high – and the brain gives the all-clear that this is a safe situation – people lean in, access the smartest parts of their brain, see the subtleties of the situation, assume positive intent, and give you their best self. Everyone wins.

Michael Bungay Stanier in The Advice Trap

See the direct connection to the graphic I included earlier?

These great minds at the Conscious Leadership Group, Box of Crayons, and Michael Bungay Stanier, are definitely thinking alike.

So, what is TERA and how might these four letters help us keep ourselves and our teams above the line?

Using TERA to get above the line

The acronym TERA captures four questions to help us as leaders create a psychologically safe space for our teams and keep them engaged.

Here are the four TERA questions and a summary of a few ideas Michael Bungay Stanier recommends to calm your teammates’ fears and increase their effectiveness.

Tribe: “Are you with me or against me?”

Be on their side. Help your teammate’s brain feel and believe it is amongst friends. Remove physical or emotional barriers. Speak words of encouragement to them. Acknowledge their feelings. Ask them how they are doing. Treat them as a human being.

Expectation: “Do I know what’s about to happen, or not?”

Show them the future. Calm your teammate’s brain by letting it know what is about to happen. Remove mystery by explaining what you’re going to be doing. Show them the process. Create mini-milestones to illuminate the path forward even in a normal conversation or meeting.

Rank: “Are you more or less important than me?”

Raise them up. Encourage the brain of your teammate to sense it is your brains’ peer or even it’s superior. Do things to keep them feeling important. Asking a person questions out of genuine curiosity communicates their opinion matters. Letting them go first in sharing ideas does this too.

Autonomy: “Do I have any say in this, or not?”

Give them the choice. Keep your teammate’s brain engaged by giving it a sense of control. Find ways to let your team members choose even small things as you work together. Remember you have talented, competent people around you. Let them demonstrate their abilities.

Of course, this is only a brief introduction to the TERA techniques. I encourage you to grab a copy of The Advice Trap or listen to the audio book which includes bonus material not in the hard copy version.

The content of the book will serve you well in staying above the line and keeping your teammates there with you.

Connecting and thriving above the line

This quote from the video sums up why I value and appreciate the lessons in this video.

In many ways, being below the line is natural and normal, but when we are below the line we are not in a state, literally brain state, of high creativity, collaboration, innovation, and relational connection. We’re simply trying to survive. Leaders today can’t thrive if they’re in survival mode.

Locating Yourself – A Key to Conscious Leadership video

When considered along with this quote from Brene’ Brown in her book Daring Greatly, the importance is magnified.

Connection is why we’re here. We are hardwired to connect with others, it’s what gives purpose and meaning to our lives, and without it there is suffering.

Brene’ Brown in Daring Greatly

Human beings, all of us, need each another. Being above the line is where we connect. It’s where we thrive not just survive.

So, if you’re above the line as a leader, great. I hope this video and these tips help you stay there and get others above the line with you.

But, if you’re below the line, don’t worry. You’re not alone and you don’t have to stay there.

Acknowledge your location and reach out to others to help you get where you want to be. Above the line. Serving and leading others with kindness and confidence.

Let’s lead with kindness and confidence.

Greg

Discussion Questions

  • What tips would you add to help other leaders move from below to above the line?
  • How would you describe your experience when you were below and above the line?

Please share your experiences in the comments section so others can learn from your wisdom and experience. Let’s learn together.

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