CMD 011: How To Build Your Career By Connecting With Customers, with Chet Sears
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Hosted by: Greg Harrod
In This Episode
I have the privilege of having another conversation with my good friend, Chet Sears. You will remember Chet from Episode 2, where he taught us How to Lead Boldly.
In this episode, Chet shares his wisdom on building a career by connecting with customers. He’s done that successfully for over two decades and is an expert in this area.
Today’s Guest
Chet Sears
Chet Sears is my long time friend and former coworker. He has successfully led Quality and Customer Experience organizations for major corporations in high profile, high pressure positions. His approach of seeking to understand the customer and starting where they are has set him apart as a leader.
Chet has developed the skill of being transparent and acknowledging the truth when others might not have the courage to admit shortcomings. This honesty and humility has earned him and the organizations he represents the respect of some of the most demanding customers.
He currently serves on the board of the Wichita, Kansas chapter of Habitat for Humanity and is the co-host of the Hardheaded podcast.
You’ll Learn
3 Fundamental Career Skills from Today’s Guest
1. Be energetic
Bring energy and enthusiasm to the conversations you have with customers and with coworkers.
2. Be a peacemaker
Don’t gossip. Don’t talk bad about your teammates behind their backs. Deal with issues directly and support the people on your team even when they’re not around.
3. Be a visionary
Provide a reason for your team to be excited and energetic. Communicate your vision in multiple ways and live it out. People will get behind you as a leader and follow with enthusiasm.
Links and Resources from this Episode
The Kansas Leadership Center website.
The book, Your Leadership Edge: Lead Anytime, Anywhere.
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Thank You
As always, thank you for listening and for sharing this with others who may find the Connect Mobilize Deliver podcast valuable.
Let’s lead with kindness and confidence.
Greg
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